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This thread is resolved. Here is a description of the problem and solution.

Problem: Still problems with Footer Blocks in Sofani theme (Yolotheme) Solution: I did exactly the following: https://wpml.org/forums/topic/problem-with-footer-blocks-in-sofani-theme-yolotheme/#post-1462497

But more importantly this: https://wpml.org/forums/topic/problem-with-footer-blocks-in-sofani-theme-yolotheme/#post-1463667

Especially this part: "Then you will translate the page-id for Footer 4 with the page-id of the Footer 4EN page (see images)"

That was the last "ingredient" in order to get this working - translate footer ID.

This topic contains 5 replies, has 2 voices.

Last updated by linkeyparma 2 weeks, 3 days ago.

Assigned support staff: Bruno Kos.

Author Posts
September 25, 2019 at 11:28 am #4638209

linkeyparma

Hello. I had already opened a ticket for the same issue more than one year ago. Please, feel free to find all the details here: https://wpml.org/forums/topic/problem-with-footer-blocks-in-sofani-theme-yolotheme/

I am trying to: visualize a translated Footer Block in the italian version of my website. I have translated Footer Block 4 into italian in Sofani-->Footer Blocks-->Footer 4.

Link to a page where the issue can be seen: emilyhome.it/it

I expected to see: the Footer Block 4 translated into italian

Instead, I got: I see the Footer Block 4 in English when I visit the Italian version of the site.

I kindly ask you to apply the same changes you have made on the website vecchi1930.it on the website emilyhome.it so that the footers can be visualized in the proper languages.

Thank you

September 25, 2019 at 11:52 am #4638413

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Can you please check our chat history? I put some links from that previous thread, where you can see all the solutions given by our support back then, solutions which are confirmed that resolved that case.
https://wpml.org/forums/topic/still-problems-with-footer-blocks-in-sofani-theme-yolotheme/#post-4638399

Regards,
Bruno Kos

September 25, 2019 at 2:39 pm #4639953

linkeyparma

Hello Bruno,

last time you worked directly on the website. We did not make any modifications.

Looking at the previous ticket you linked, it is not clear to me whether you created a translation of the "Footer Block 4" or you created an whole new "Footer Block 4 EN": https://wpml.org/wp-content/uploads/2017/12/1463667-GetPostIdsFooterBlocks.png

I would prefer you to make once again the modifications on the website if that is possible. Please, let me know if this is a problem for you. Thank you, Stefano

September 26, 2019 at 5:37 am #4643577

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I can have a look - however, some of these things may have been already implemented into the latest theme versions, because our compatibility team actually reached out the theme authors about the same issue. However I'm not sure if they implemented it or not, so make sure that you update the theme to the latest version first.

In order to work on this, can you grant me WordPress credentials, along with FTP access, as I will need both? I marked your next reply as private.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Please make a full backup of your site before sharing this info!

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

September 26, 2019 at 8:08 am #4644265

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I did it all and it is working now:
hidden link

I did exactly the following:
https://wpml.org/forums/topic/problem-with-footer-blocks-in-sofani-theme-yolotheme/#post-1462497

But more importantly this:
https://wpml.org/forums/topic/problem-with-footer-blocks-in-sofani-theme-yolotheme/#post-1463667

Especially this part:
"Then you will translate the page-id for Footer 4 with the page-id of the Footer 4EN page (see images)"

That was the last "ingredient" in order to get this working - translate footer ID.

Regards,
Bruno Kos

September 27, 2019 at 8:13 am #4652225

linkeyparma

My issue is resolved now. Thank you!