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This topic contains 1 reply, has 2 voices.

Last updated by Itamar 1 year, 10 months ago.

Assigned support staff: Itamar.

Author Posts
July 23, 2018 at 7:34 am #2568867


I am trying to:
Just received a German order, everything seems to go well, only the stock decreases 2x.
He/she ordered 5 items, all 1 quantity. But for some reason the system decreases the stock twice as you can see in the order note/log.

Link to a page where the issue can be seen:
Order page

PS: When uploading screenshots, will these be publicly visible?

July 24, 2018 at 11:50 am #2573629


Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)


I can see that not everything is updated to its latest version on your site.
As a first debugging procedure for this issue, please update WPML and WooCommerce Multilingual (plus all the other add-ons) to their latest version. Please also update WooCommerce itself to its latest version. Then please check if the problem persists.

P.S. Yes screenshots and images that you upload here are publicly visible.
I'll enable private message for the next reply in case you want to upload images that only our staff and you can see. Please also share with me the access to your site if the update of the plugins will not help to solve this issue.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved, I will delete the local site. Let me know if this is ok with you.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields, this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link


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