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This topic contains 4 replies, has 2 voices.

Last updated by Andrés 5 months, 1 week ago.

Assigned support staff: Andrés.

Author Posts
May 15, 2019 at 9:09 am #3813981

Justin Chapman

A footer widget, I have translated it in string translation. But when I switch language it does not change?

May 15, 2019 at 10:44 am #3815045

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello there,

Welcome to WPML support forum.

This forum is intended for how to questions. It seems that the issue that you are experiencing is beyond that and it is more a technical problem, maybe a compatibility issue.
https://wpml.org/documentation/support/accounts-for-wpml-end-users/

I would recommend you to open a ticket in our technical support, otherwise, you can also consider to use our WPML Multilingual Widgets and create a different widget for each language.

You will find more information on the following link, specially on the When String Translation is not available section:
https://wpml.org/documentation/getting-started-guide/translating-widgets/

Best regards,
Andrés

May 15, 2019 at 11:26 am #3815615

Justin Chapman

Hi thank you for that information, is there anyway to transfer to technical support?

May 15, 2019 at 11:30 am #3815651

Justin Chapman

where exactly do I go to get tech support?

May 15, 2019 at 1:47 pm #3817239

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

You can do it right here but you need to use your license details this time.
Regards