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This thread is resolved. Here is a description of the problem and solution.

Problem: I am trying to create new post / page, but as long as "string translation" is activated, this is not possible, there is only blank page. If deactivating string translation, it works again!

Solution: I had to activate plugin "classic editor" and everything worked fine. maybe I should contact them to ask where the bug is!

Relevant Documentation:

Tagged: 

This topic contains 9 replies, has 2 voices.

Last updated by Carlos Rojas 3 months, 4 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
July 15, 2019 at 3:11 pm

stephanieK-9

I am trying to: create new post / page, but as long as "string translation" is activated, this is not possible, there is only blank page. If deactivating string translation, it works again!

Link to a page where the issue can be seen: hidden link

I expected to see: new page or post

Instead, I got: nothing

July 15, 2019 at 3:33 pm #4212871

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Active the debug mode in the site by following the steps described in this link: https://codex.wordpress.org/Debugging_in_WordPress
- Try to reproduce the issue.

Could you tell me if there is any error message in the debug.log file within wp-content folder?

Kind regards,
Carlos

July 15, 2019 at 3:59 pm #4213135

stephanieK-9

Hi thanks for your quick reply

here is the error message

PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 4395008 bytes

/www/VOGESDESIGN/wp-includes/functions.php on line 4339

July 15, 2019 at 4:05 pm #4213189

stephanieK-9

From today log:

[15-Jul-2019 16:02:51 UTC] PHP Notice: wpcf7_add_shortcode is deprecated since Contact Form 7 version 4.6! Use wpcf7_add_form_tag instead. in /is/htdocs/wp1152416_GKQRREJK51/www/VOGESDESIGN/wp-content/plugins/contact-form-7/includes/functions.php on line 374
[15-Jul-2019 16:02:51 UTC] PHP Notice: wpcf7_add_shortcode is deprecated since Contact Form 7 version 4.6! Use wpcf7_add_form_tag instead. in /is/htdocs/wp1152416_GKQRREJK51/www/VOGESDESIGN/wp-content/plugins/contact-form-7/includes/functions.php on line 374
[15-Jul-2019 16:02:53 UTC] PHP Notice: wpcf7_add_shortcode is deprecated since Contact Form 7 version 4.6! Use wpcf7_add_form_tag instead. in /is/htdocs/wp1152416_GKQRREJK51/www/VOGESDESIGN/wp-content/plugins/contact-form-7/includes/functions.php on line 374
[15-Jul-2019 16:02:57 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 4395008 bytes) in /is/htdocs/wp1152416_GKQRREJK51/www/VOGESDESIGN/wp-includes/functions.php on line 4339
[15-Jul-2019 16:03:05 UTC] PHP Notice: wpcf7_add_shortcode is deprecated since Contact Form 7 version 4.6! Use wpcf7_add_form_tag instead. in /is/htdocs/wp1152416_GKQRREJK51/www/VOGESDESIGN/wp-content/plugins/contact-form-7/includes/functions.php on line 374

July 15, 2019 at 4:43 pm #4213405

stephanieK-9

I contacted my provider.

He told me this here, I do not know why this is related to string translation (in German version I can'r create new pages but in English version!)

PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 4395008 bytes

/www/VOGESDESIGN/wp-includes/functions.php on line 4339

July 15, 2019 at 8:05 pm #4214479

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your messages.

In this case I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Update all outdated plugins and themes.
- Flush all cache memory.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Best regards,
Carlos

July 15, 2019 at 9:38 pm #4214695

stephanieK-9

Hi Carlos,

thank you so much for all your steps and advice.

- Update all outdated plugins and themes.
*check*

- Flush all cache memory.
*tested in different browsers, flushed memory & deleted cookies*

- Deactivate all the plugins that are not related to WPML.
*As it turns out, the moment I deactivate "String Translation", I am able to create "Pages" again in both languages. Activating it again, I am not able to create new "Pages".*

Any advice for further instructions?
Thank you my best
Jakob

July 15, 2019 at 11:14 pm #4214793

stephanieK-9

After clicking through all plugins activated / deactivate, it seems that if deactivating only 1 of the following plugins, create page is available again.

With a ...

"*": standard plugin comes with bundle THE7 Theme
"**": is a plugin of wpml.

* convertplug
* dt-the7-core
* go_pricing
* js_composer
media-library-assistant
profile-builder
* revslider
salon-booking-system
shapepress-dsgvo
* sitepress-multilingual-cms
* Ultimate_VC_Addons
* woocommerce
wordfence
** wpml-translation-management

July 16, 2019 at 12:00 am #4214813

stephanieK-9

My issue is resolved now. thank you.

I had to activate plugin "classic editor" and everything worked fine. maybe I should contact them to ask where the bug is!

July 16, 2019 at 9:47 am #4218417

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I'm glad to hear that the issue is solved 🙂

Please don't hesitate to contact us if you need our help in the future with WPML. We will be more than happy to help.
Best regards,
Carlos