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This topic contains 3 replies, has 2 voices.

Last updated by harrisD 11 months, 3 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
July 9, 2019 at 6:13 pm #4173661


I am trying to: translate strings in contact form (template native).

Link to a page where the issue can be seen: hidden link

I expected to see:

Instead, I got: All other strings translated normally except text below form about privacy policy

July 9, 2019 at 7:42 pm #4174107

Marcos Vinicios Barreto

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)


Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:


- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

July 10, 2019 at 6:46 pm #4183943

Marcos Vinicios Barreto

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)


Thank you for the provided details. I took a detailed look in your website and noticed you didn't translate the privacy message of your theme options, here is how you should proceed:

1 - In your WordPress Dashboard > WPML > String Translation click the blue link 'Translate texts in admin screens' at the bottom of the String Translation admin section.

2 - Now, find the 'contacts_privacy' key under the 'legenda_redux_demo' text domain, check it and click the apply buttom at the bottom of the page to make this theme option value available for translation (I've performed this step for your)

3 - Back at the String Translation screen, find the 'admin_texts_legenda_redux_demo' text domain and translate the '[legenda_redux_demo]contacts_privacy' option value to your greek language.


Please, let me know if it helps. Have a nice day.

July 13, 2019 at 4:37 pm #4203797


My issue is resolved now. Thank you!