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Last updated by Jamal 7 months, 3 weeks ago.

Assigned support staff: Jamal.

Author Posts
February 25, 2019 at 9:02 pm #3242060

sumnerD

Updated client site. Using Divi theme. Updated theme and got this :

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_content_status CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_core_status CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_flags CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_languages CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_languages_translations CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_locale_map CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_message_status CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_mo_files_domains CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_node CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_reminders CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_string_packages CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_string_pages CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_string_positions CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_string_status CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_string_translations CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_string_urls CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_strings CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_translate CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

WordPress database error: [COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4']
ALTER TABLE wprw_icl_translate_job CONVERT TO CHARACTER SET 'utf8mb4' COLLATE 'utf8_general_ci'

February 26, 2019 at 3:16 pm #3245655

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Thank you for contacting WPML Support. I will be glad to help with this.

With little informations about your website, would you like to paste debug informations in the Debug information field?
- http://wpml.org/faq/provide-debug-information-faster-support/

In order to quickly troubleshoot this problem, could you please provide us with a snapshot of your site? (please check the steps here https://wpml.org/faq/provide-supporters-copy-site/)

Here's our support privacy and security policy: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Your next reply will be private so you can pass us a download link.

Thanks,
Jamal
WPML Support

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