String translation automatic emails does not work correctly for 1 language

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Tagged: Exception

This topic contains 32 replies, has 2 voices.

Last updated by Dražen Duvnjak 1 year, 2 months ago.

Assisted by: Dražen Duvnjak.

Author	Posts
September 11, 2023 at 9:39 am #14374349
lobkeB	Dear Drazen, I am sorry for not getting this done quickly. I finally ended with a fatal error on my beta website. Someone is taking a look at it, hopefully we get it fixed quickly. Best regards, Lobke
September 11, 2023 at 10:41 am #14375119
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello Lobke, sure, let me know when the website is ready. Regards, Drazen
September 11, 2023 at 1:11 pm #14376607
lobkeB	Dear Drazen, The following issue is solved: Unfortunately I can not activate the plugin 'WPML Multilingual CMS'. I don't know why... I think you can now access the beta without a problem. If not, please let me know. Best regards, Lobke
September 11, 2023 at 1:11 pm #14376611
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, I have checked your staging site and I still see a different email than the one on the production site. It is not same website / issue as on your live website. Let me know if you are able to create the latest staging site, if not, it is okay for me to take a copy of your production website and disable some plugins on the live production website to check the issue. Thanks, Drazen
September 11, 2023 at 1:22 pm #14376635
lobkeB	on this page you see 'review reminder' and 'review for discount'. I test the 'review reminder' email. They are on both sites 100% the same. So: hidden link and beta.heatperformance.nl/wp-admin/admin.php?page=cr-reviews-settings&tab=emails&section=review_reminder They are exactly the same.. Best regards, Lobke
September 12, 2023 at 6:32 am #14380409
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello Lobke, you are right, I apologize I was confused with 2 different emails in settings. I have checked your live website and run WPML Troubleshooting tools to re-generate new MO files for string translation, and it seems it works fine now. Image attached. Please check. Regards, Drazen
September 12, 2023 at 7:34 am #14380717
lobkeB	Dear Drazen, I see you tested the Dutch email. Indeed, the dutch email works fine. But the Swiss and Belgian email not. When I send the email 'Review Reminder' in the Swiss language to myself, I receive this email in the correct translated header and subject but with the body text in English. Maybe you can test again and choose for the Swiss flag? Best regards, Lobke
September 12, 2023 at 9:46 am #14382271
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, thanks for getting back and for your help and patience on this. I was able to check and confirm the issue happens only when using domain per language mode, it works fine otherwise. I am not 100% sure if this is a bug or not expected environment since we do not recommend using uppercase language code, and usually, this is not allowed when you try to add custom language. Or is this some bug with language per domain mode. Anyway, I have escalated this case to our 2nd tier to further check and advise. I will update you soon. Regards, Drazen
September 12, 2023 at 10:45 am #14382835
lobkeB	Ok, I will wait patiently!
September 13, 2023 at 11:21 am #14389697
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, we are trying to access your beta website to further check the issue, but seems the login is not working anymore for us. Can you please allow us access again, so we can continue to check. Thank you. Drazen
September 13, 2023 at 12:06 pm #14390035
lobkeB	Dear Drazen, Beta.heatperformance.nl is again available for you with your pasword. I think you already started because a lot of plugins have been deactivated. By you I think? Best regards, Lobke
September 13, 2023 at 12:14 pm #14390117
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello Lobke, yes, it is easier to debug without all not needed plugins, and in this case we need to keep them disabled. Please do not remove or change the beta website until we have finished debugging. Thank you, Drazen
September 13, 2023 at 1:56 pm #14390705
lobkeB	Dear Drazen, Please allow me to activate the Password Protection Plugin (password is 'bekijken') and the Wordfence plugin in order to protect the website. I don't want anything to happen. Feel free the deactivate these plugins for a short period of time if needed. Best regards, Lobke Buijs
September 14, 2023 at 5:59 am #14393393
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, okay, thanks. We will update you when we have some news. Regards, Drazen
September 15, 2023 at 6:10 am #14400659
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, thanks for your patience. We found an issue, please find more details and fix bellow. Please also contact the plugin author and report this back to them, so they can include the fix in new versions. Go to: \wp-content\plugins\customer-reviews-woocommerce\templates\email.php In: - //WPML and Polylang integration if ( has_filter( 'wpml_translate_single_string' ) && defined( 'ICL_LANGUAGE_CODE' ) && ICL_LANGUAGE_CODE && !function_exists( 'pll_current_language' ) && $ivole_language === 'WPML' ) { $wpml_current_language = strtolower( $lang ); Change $wpml_current_language = strtolower( $lang ); to: $wpml_current_language = ( $lang ); Regards, Drazen