This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by Bigul 5 months, 1 week ago.

Assigned support staff: Bigul.

Author Posts
May 6, 2019 at 6:42 am #3745133

profitS

A while ago we were contacted by our WordPress hosting provider (zoner.fi) informing us that they had to disable the String translation plugin. They said that it was due to a bug in the plugin related to database handling which leads to the database ending up corrupted and crashing the server and that the bug only affects MariaDB and not MySQL. The provider said they'd gotten in touch with you and that you'd be looking into it.

This was over a month ago and I haven't heard from them again despite my inquiries. Maybe you could shed some light as to what's going on? We're publishing new content and could really use the plugin right now but can't enable it until we know it's safe to do.

May 6, 2019 at 1:27 pm #3748951

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve these issues.

Please check with your hosting provider that they have created a Support ticket for this communication or not. If so, it will be very easy to track the issue.

Also please let me know the following ticket is related to your issue or not.

https://wpml.org/forums/topic/sql-queries-hang-forever/

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/

--
Thanks!

Bigul

May 8, 2019 at 9:38 am #3765085

profitS

Yes, I do believe that ticket is related to this.

May 8, 2019 at 4:01 pm #3768859

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for the updates. Can you please check the with hosting team that the solution recommends in the following thread is working for them or not.

https://wpml.org/forums/topic/sql-queries-hang-forever/page/3/#post-3663943

Please check it and let me know your feedback.

--
Thanks!

Bigul

The topic ‘[Closed] String translation crashes our server’ is closed to new replies.