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This topic contains 12 replies, has 2 voices.

Last updated by Riffaz 1 month, 1 week ago.

Assigned support staff: Riffaz.

Author Posts
March 26, 2020 at 11:28 am #5768641

grahamD

Hi, I just added the String translation plugin to my site and I was expecting to see it added to the WPML menu but I can't see it? And I can't see it anywhere else either? Please help!

March 26, 2020 at 11:36 am #5768757

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

As per your WPML debug info you do not even have the WPML main plugin.

Please install all latest versions of WPML plugins.
You can check the latest versions here: https://wpml.org/account/downloads/
And, activate WPML Multilingual CMS first then string translation.
All should be latest versions.

Please check and let me know.

Regards,
Riffaz.

March 30, 2020 at 7:34 am #5791547

grahamD

Hi Riffaz,

My colleague passed this issue onto me. I definitely have the main ‘WPML Multilingual CMS’ active on the site and have been using it for a couple of weeks now. I now just want to start using the strings too?

March 30, 2020 at 12:17 pm #5794401

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

I definitely have the main ‘WPML Multilingual CMS’ active on the site and have been using it for a couple of weeks now. I
- ok, then it's fine.
- make sure you have network activated it and activated in the site well.

I now just want to start using the strings too?
- yes, if you want to translate conveniently.
- because, WPML String Translation allows to translate texts that are not in posts, pages and taxonomy. This includes the site’s tagline, general texts in Admin screens, widget titles and many other texts.
- please refer : https://wpml.org/documentation/getting-started-guide/string-translation/
- just like the main WPML, enable this for network and in the site.

Let me know if you need anything else regarding this.

Regards,

April 6, 2020 at 7:46 am #5845003

grahamD

"just like the main WPML, enable this for network and in the site"

I have activated but it is not showing in the menu?

April 6, 2020 at 10:18 am #5846817

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

The WPML debug info you provided is incomplete.

To check this further, please let me know your site login details in the next private reply.

Regards,

April 8, 2020 at 12:54 pm #5865863

grahamD

Hi, I need an email address to be able to create you an account? And then I can give you access to the site.

April 8, 2020 at 12:56 pm #5865873

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

hi,

you can create the account with just a dummy email.
Email should not be real one.

Regards,

April 9, 2020 at 9:26 am #5874105

grahamD

Hi, ok I've set this up can you set up a private reply again so I can share the details with you.

April 9, 2020 at 11:08 am #5875385

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

The next reply is private.

Regards,

April 13, 2020 at 5:34 am #5894241

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for this but this account is not an admin account.
Please upgrade it to a admin account and let me know.
So we can dig this deeply.

Regards,

April 15, 2020 at 6:50 am #5910389

grahamD

I have set up a super admin role for you. Sorry for the delay getting back, I missed the email that informed me of your reply.

April 15, 2020 at 1:12 pm #5913761

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you.

You did not register the WPML.
Please click on the register and register it with a valid sitekey and check the issue.

please:
1. go to https://wpml.org/account/sites/
2. delete the current key
3. go to your site > plugins > Add New > Commercial tab and unregister the WPML
3. create another key with the correct url
- simply click this url https://wpml.org/wp-content/uploads/2012/08/wpml-registering-in-your-site-2.png that will create the sitekey automatically using the correct domain name.
4. try to register now using the newly created sitekey.

Let me know after doing this and checking this.

Regards,