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This topic contains 2 replies, has 2 voices.

Last updated by Maximilien HAIBI 9 months, 1 week ago.

Assigned support staff: Izzi Hassan.

Author Posts
December 10, 2019 at 12:06 pm #5099617

Maximilien HAIBI


I am trying to translation BACS payment option from string translation,
I search with English text and its not appear, so i follow this support ticket,

I select that missing option and "apply", now its appear in string translation and i added translation.

but its still not appear in front end.

see screenshots,
hidden link
hidden link


December 12, 2019 at 9:02 am #5112821

Izzi Hassan

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)


Thank you for reaching out to WPML Support.

Please back up your website to avoid losing any data during updates and fixes.

I took a look and it seems like this may be related to a known issue. As a first step, we should be releasing a new version of our plugins to all our users today. Please apply these updates and hopefully, that should resolve your problem.

If it does not help, please try these steps next to re-generate your .mo files:
- Go to the WPML -> Support page
- Click on the Troubleshooting link
- Scroll towards the end of the page, and click Show custom MO Files Pre-generation dialog box
- Reload the page (this step won’t be needed in the final release)

You should see a dialog box prompting you to generate the .mo files. Please do so.

If you do not see the box, please go to the WPML -> String Translation page and it should show up.

Once you have tried these methods, if you still have trouble, I'll be happy to assist you further.

Thank you!

December 12, 2019 at 12:25 pm #5114931

Maximilien HAIBI

My issue is resolved now. Thank you!