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This topic contains 3 replies, has 2 voices.

Last updated by Carlos Rojas 2 months, 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
July 23, 2019 at 10:41 am

Phill

re: https://wpml.org/forums/topic/wpml-is-telling-me-that-it-has-a-broken-table-

Hi,

I still have this issue. I contacted you a year or more ago and never really got the assistance I needed to rectify the problem. Perhaps we can try again?

I have the wpml_icl_strings table, but the alert "There is a problem with the String Translation table in your site......." is still present and has no dismiss option.

July 23, 2019 at 3:49 pm #4267697

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would like to follow this steps:
- Make a full backup of the site.
- Update all outdated plugins and themes, specially WPML plugins. Outdated functionalities can cause conflicts in the code.
- Flush any cache memory that might exists.
- Go to WPML -> Support -> Troubleshooting link -> Apply the steps pointed out in the attached image.

Could you tell me the results of the steps above?

Kind regards,
Carlos

July 30, 2019 at 10:06 am #4306719

Phill

Hi,

I did all that, but still the message persists.

July 30, 2019 at 1:49 pm #4308145

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you very much for your feedback.

In this case I would like to you to share a download link with a copy of the site's database. This way I will able to escalate this issue to our specialists in the 2nd tier of support.

I have set your next answer private and there you will be able to provide a download link in a secure way.

Regards,
Carlos