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This topic contains 10 replies, has 4 voices.

Last updated by Shekhar Bhandari 4 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
June 17, 2019 at 2:58 pm #4036411

moreauM

all my string translations disapeared after update on the front end.

June 17, 2019 at 5:43 pm #4037593

Pierre
Supporter

Languages: English (English ) French (Français ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

In order to quickly investigate your issue, could you please provide a Duplicator snapshot of your site? (see https://wpml.org/faq/provide-supporters-copy-site/)

Thanks,
Pierre

June 17, 2019 at 6:01 pm #4037683

moreauM

Bonjour Pierre, parlez vous français ?
merci

June 17, 2019 at 6:58 pm #4038105

Pierre
Supporter

Languages: English (English ) French (Français ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Bonjour, oui je parle français. Mais je pense qu'il est préférable de continuer en anglais car il est possible qu'un autre supporter prenne en charge ce ticket (nous sommes sur le forum anglais). J'ai anticipé ce ticket car il est possible que le problème soit lié à notre dernière mise à jour. Avec une copie de votre site, nous pouvons le vérifier et apporter un correctif au plus vite si nécessaire.

I am waiting for you snapshot if you will.

Thanks,
Pierre

June 17, 2019 at 9:03 pm #4038771

Pierre
Supporter

Languages: English (English ) French (Français ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thanks for the snapshot!

To narrow down, can you share one string that is not showing as translated and where it should be displayed?

(with Duplicator, no need for credentials, we can create an admin login when we deploy it)

June 17, 2019 at 9:10 pm #4038785

moreauM

hello
for example on single-product.php
hidden link

"couleur" is supposed to be "color" in english
"tailles" -> "sizes"
"Guide des tailles" -> "size guide"

June 17, 2019 at 9:20 pm #4038801

Pierre
Supporter

Languages: English (English ) French (Français ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

You need to go to "Localisation du thème et des plugins > Options de localisation > Autres options :" and disable "Si la langue originale de toutes les chaînes est l'anglais".

The string "Guide des tailles" is originally in French, so it won't be translated if the option is enabled.

Ideally, you should have only strings in English, but it depends on how the theme is coded.

Let me know if this fixes your issue.

June 17, 2019 at 9:24 pm #4038815

moreauM

ok thanks, now it works.
my theme is coded in french, and main language of my website is french.
why did it stop working after updating the plugin ???
this must be the 5th ticket support I openned due to issues with your plugin...
I'm losing so much times with issues like that... I'm sorry but this is not acceptable as I paid for this plugin...

June 17, 2019 at 10:17 pm #4038891

Pierre
Supporter

Languages: English (English ) French (Français ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

I feel sorry for this inconvenience. I shared the ticket with the developer who worked on this feature. He will check your issue more in depth tomorrow.

June 18, 2019 at 5:45 pm #4045571

Igor Gergel
Supporter

Hello,

Thank you for contacting WPML team.

This is expected behavior. We provided ability to set option "Si la langue originale de toutes les chaînes est l'anglais" even when default language is not English, for better performance of client sites.

June 20, 2019 at 5:35 am #4056653

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Did you check the latest comment from our developers? I hope it has helped.

Setting the correct status for the ticket.

Thanks