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This topic contains 22 replies, has 3 voices.
Last updated by benR-2 1 year ago.
Assigned support staff: Jamal.
Author | Posts |
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December 27, 2019 at 10:25 am #5199937 | |
Jamal Supporter
Languages: English (English ) French (Français ) Timezone: Africa/Casablanca (GMT+01:00) |
Hello and thank you for your feedback, I'll try to answer you and provide what I can to make the resolution of this ticket faster. 1. You can download the plugins from your download page https://wpml.org/account/downloads/ and share them using DropBox or GDrive. Here a folder where they can download them hidden link 2. As you can see in my reply https://wpml.org/forums/topic/string-translator-causes-add-to-cart-404-logged-out-in-second-language/#post-5177641 46.101.155.28 es.wordpress-219772-1101634.cloudwaysapps.com If you are always redirected to your current website, I suspect that redirection is cached in the browser, please clear the cache or try with a different browser. 3. We(WPML Support team) won't be able to contact the JetPack team, but if we reproduced the issue in our servers and confirmed it is a compatibility bug, our compatibility team will work on it and if they need help from JetPack, they will contact them, in fact, they have contacted them before. Let me know if there is anything else I can do. |
December 27, 2019 at 11:43 am #5200179 | |
rufusB |
Good idea with the plugins, I'll upload them. To work around I've disabled jetpack and added several other plugins to replace most functions. They sem to work without issues. I got this from jetpack- hidden link hidden link Can you ask the WPML support if they used multiple domains as well and see if this reproduces under a single domain? We think it's important to identify whether this is a factor or not. They are also requesting access to a test site. Would it be possible for them to use yours? |
December 27, 2019 at 2:31 pm #5201143 | |
Jamal Supporter
Languages: English (English ) French (Français ) Timezone: Africa/Casablanca (GMT+01:00) |
As you can see in the attached image(hard-coded-urls.png), the product links are hardcoded to your website, the secondary domain that I have added is working. You can access a translated product with one of these ways: I do agree with JetPack, maybe this issue is only happening when using languages in domains, that's why I set up the migrated site with multiple domains. Regarding the test server, of course, JetPack can use the migrated site, just give them a user/password(users are the same as your website) or login in and create a user for them. |
December 27, 2019 at 3:13 pm #5201277 | |
rufusB |
Great, I was able to access a translated product through the language switcher. I'm a bit confused though. You say you haven't been able to replicate the error on your server, but just to clarify, have you tested the site for this error when set up with a language per domain? Showing the issue cannot be replicated on a different setup is not very helpful if we don't also know that it can't be replicated with an identical setup. Changing to languages in folders sounds like it could have major ramifications, so I'm not going to rush into that. |
December 27, 2019 at 4:03 pm #5201417 | |
Jamal Supporter
Languages: English (English ) French (Français ) Timezone: Africa/Casablanca (GMT+01:00) |
Of course, after you migrated your website I configured another "fake" domain for Spanish "es.wordpress-219772-1101634.cloudwaysapps.com". So, on our servers with languages in domains the issue did not appear, I just tested again with languages in folders(maybe this is not needed), the issue did not appear. Let me know what JetPack support will find after your tests. |
December 30, 2019 at 9:54 pm #5213065 | |
rufusB |
Heard from Jetpack earlier. They are saying they are unable to replicate the error on the clone site but note that Jetpack is not connected. I connected Jetpack on the live site and attempted to do likewise on the clone but was unable to do so. I also noticed that the PHP is out of date on the clone. |
December 31, 2019 at 11:17 am #5215651 | |
Jamal Supporter
Languages: English (English ) French (Français ) Timezone: Africa/Casablanca (GMT+01:00) |
I can ask our system admins to upgrade PHP in the migrated site, but I am afraid this issue will be hard to reproduce, and if we can't reproduce it we won't be able to investigate it and fix it. I will suggest doing the following: I remain at your disposal. |
January 7, 2020 at 10:51 am #5245755 | |
benR-2 |
Hi, we have the exact same issue: Kind Regards, |
The topic ‘[Closed] String Translator causes add to cart 404, logged out in second language’ is closed to new replies.