String Troubleshooting This is the list of strings that are not used or they are linked to wrong tra...

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are working on a site under development and managing a large database caused by WPML. You have a glossary that is not functioning correctly, which works on a staging site but has issues in the production environment. The main symptoms include a huge list of strings that are either not used or linked to the wrong translation data, and the glossary itself has an error preventing its use.
Solution:
We discovered that the English language was mapped under an incorrect language code on our servers. We corrected this mapping for your site, which resolved the glossary error. It's possible that this issue was due to human error or a technical exception.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: ATE, Exception

This topic contains 40 replies, has 2 voices.

Last updated by Carlos Rojas 1 month, 2 weeks ago.

Assisted by: Carlos Rojas.

Author	Posts
May 20, 2025 at 2:03 pm #17053189
ericH-23	Hello Carlos, I’ve actually done this before. At that time, I lost the old Pay-as-you-go invoices and had to re-enter everything manually. Unfortunately, it didn’t lead to any improvement. But if you think it’s worth trying again, I’ll do it. Or would you prefer to handle it yourself and see what happens directly? You still have the access credentials. I can re-enter the credit card details afterward if needed. Please let me know how you would like to proceed. Thanks and best regards, Eric
May 20, 2025 at 2:23 pm #17053245
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi Eric, The latest error I can see is that the registration key is incorrect on the site, so I kindly ask you to register the site again, with a new registration key -and add the credit card info if necessary-. Then we can double-check if the registration key error has disappeared.
May 20, 2025 at 3:05 pm #17053456
ericH-23	Hi, I did this and after reconnection, the glossary is shown empty. Then, after adding a test entry immediatley the error is shown. Please can you check this? Thanks, kind regards Eric
May 21, 2025 at 8:21 am #17055713
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi Eric, Thank you for your message. I have escalated this ticket to our 2nd tier of support, where our 2nd tier specialists will take a deeper look at this issue. I will get back to you as soon as I get more information. Thank you very much for your patience and understanding!
May 22, 2025 at 8:09 am #17059947
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi Eric, Our 2nd-tier specialists are asking to follow these steps: - Create a full site backup - Deactivate all plugins, including the WPML ones - Activate a default WordPress theme, like Twenty Twenty - Activate the WPML plugins - Check if the issue with the Glossary disappeared - Activate the theme and the plugins. Can you tell me if the issue persists in that minimal installation?
May 25, 2025 at 5:19 pm #17070366
ericH-23	Hello, I have completed everything, but unfortunately, there has been no outcome. The site is currently in a minimal state, and development has been halted. It would be appreciated if you could take a look at the site soon, as I am waiting at this point. The login details remain unchanged. If there's anything else I can assist with, please inform me. Thank you, best regards, Eric
May 26, 2025 at 7:47 am #17071329
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi Eric, Thank you very much for your feedback. I updated our second-tier specialists with these results, and I will get back to you as soon as they respond.
May 27, 2025 at 12:13 pm #17078332
ericH-23	Thank you very much! Can you stay on this topic? As I mentioned before, development is currently on hold because we're waiting for the glossary issue to be fixed. Unfortunately, it's a small error, but it's crucial for the translation workflow, so it would be really helpful if the second-tier support could resolve this as soon as possible. Since the problem occurs on the main domain account and not on staging sites with a subdomain, that might be a good place to start investigating. Many thanks again! Eric
May 27, 2025 at 12:15 pm #17078340
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi Eric, Our 2nd-tier specialists are already working on this issue. I will get back to you as soon as I get more information from them.
May 28, 2025 at 6:29 pm #17085166
ericH-23	Hi Carlos, Thanks for your help. Could you please ask the second-tier specialist how they plan to proceed? We need access to the site again for further development. Thanks and best regards, Eric
May 29, 2025 at 5:38 am #17085995
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi Eric, I have already contacted them, and I will get back to you as soon as I have an answer.
June 3, 2025 at 2:39 pm #17102953
ericH-23	Hello Carlos, what's the status — is there a solution in sight? I really need to restore my base setup and get everything running again under the main domain. I would be very grateful if this could be resolved soon so I can continue working. Thank you very much! Eric
June 3, 2025 at 7:05 pm #17103830
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi Eric, Our 2nd tier specialists are already working on a solution. I will keep you informed 🙂
June 5, 2025 at 10:36 am #17109611
ericH-23	Hello Carlos, I need to continue development on the main domain now, but I'm wondering what we should do: I saw that you used Duplicator — does the error also appear without the connection to the main domain? It wasn’t the case with the staging clone; the issue didn’t show up there. So my question is: can I now upload my website back to the main domain, or do your second-tier developers still need the current setup unchanged? Thank you and best regards. Eric
June 5, 2025 at 10:54 am #17109846
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi Eric, I asked our 2nd-tiers about your question. I will get back to you as soon as they answer.