[Resolved] Strings do not appear in string translation

Hi there.

The proper way to translate strings depends a lot on how they have been implemented inside the theme/plugin.

Sometimes, there are even duplicates of the same string and only one of them is the correct one that needs to be translated.

Also, sometimes, simply removing the string (checking the box and removing it) and then re-registering it again by scanning for it (one of the methods below) and re-translating it resolves the issue.

1. Please try this:

Go to WPML > String Translation and at the bottom of the page you will find a checkbox called "Look for strings while pages are rendered". You can enable (check) that and then go in the front end to a page where you have that string showing up and then go back to WPML > String Translation and search for that string and see if it now shows up.

2. If you can't find them inside the WPML > String Translation, they might be added as admin text.

This should be the normal process to find and translate admin text strings:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

Please let us know how that goes.

Kind regards,
Mihai Apetrei

Hi there and thank you for the update.

1. Please let me know where I can find that text (share the URL)

2. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

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I will be waiting for your response.

Kind regards,
Mihai Apetrei

Hi there and thank you for your amazing patience.

I'm back.

So, after some deeper investigation, it seems that there are custom Elementor widgets that are being used on the portfolio pages.

It seems that these custom widgets/blocks are coming from the Hub Theme through the Hub-related plugins that are active on the site (probably this one: "Hub Elementor Addons").

When custom elements are being added through code or through an extra plugin add-on that adds those custom widgets to Elementor (or any other page builder), we need to help WPML to see that content so we need to write a few lines in order to accomplish that (please check the video in the section below):

https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/#registering-simple-widgets

I also added a screenshot from the documentation page where things are a bit better explained in regards to these custom widgets.

I hope that you will find all this information helpful.

Mihai