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[Closed] stripe charges wrong amount for KWD currency

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

This topic contains 1 reply, has 2 voices.

Last updated by Itamar 9 months, 2 weeks ago.

Assisted by: Itamar.

Author Posts
July 14, 2023 at 7:54 pm #14041375

faizanA-4

Hi there,

we are using woocommerce multi currency for several countries, we are facing an issue regarding payment for KWD as stripe charges customers 10 times less amount. Store main currency is AED. Is there any steps i am missing regarding this currency since it’s 3 decimal currency.

Thank you in advance!
July 16, 2023 at 4:22 pm #14045275

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

It looks like a Stripe issue. Please see what they are writing about here.

hidden link

Please notice the example they give.

5.124 KWD must be rounded to 5120 or 5130.

You may want to check our multi-currency guide and section about rounding prices here.

https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/#currency-options-and-rounding-rules

If rounding does not help in your case, you might need to configure custom prices to the product prices in KWD.

https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/#configure-custom-prices-for-different-currencies

Regards,
Itamar.

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