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This topic contains 3 replies, has 2 voices.

Last updated by Dennis 6 months ago.

Assigned support staff: Dennis.

Author Posts
April 12, 2019 at 1:06 am #3593445

Andre

I am trying to:Configure WPML

Link to a page where the issue can be seen:

I expected to see:A working configuration scheme

Instead, I got:Stuck in language selection

April 12, 2019 at 7:54 am #3595865

Dennis
Supporter

Languages: English (English )

Timezone: Asia/Manila (GMT+08:00)

Hi,

Welcome to WPML Support forum.

It could be that some browser extensions are causing this issue. Could you please try installing WPML on your site on a different browser with all the extensions disabled?

Please let me know how it goes.

Kind regards,
Dennis

April 12, 2019 at 11:20 pm #3602369

Andre

Hi Dennis,

I tried with 2 more browsers (with no extension installed) after reading your recommendation, and got stuck in the same spot once again on both Firefox and Safari just like I was initially with Chrome.

April 15, 2019 at 2:49 am #3609225

Dennis
Supporter

Languages: English (English )

Timezone: Asia/Manila (GMT+08:00)

Hi,

Thank you for your reply.

To debug the issue further, I would like to request temporary access (/wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. Your next reply will be set to private.

Maybe I'll need to replicate your site locally to continue debugging and escalate if necessary. For this I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Please confirm if this okay with you.

Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to BACKUP the site before providing us access.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Kind regards,
Dennis

The topic ‘[Closed] Stuck in languages selection during configuration’ is closed to new replies.