Submit a refund - WPML

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Tagged: Account Issues, Exception

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Last updated by Lucas Vidal de Andrade 3 weeks, 5 days ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
August 10, 2026 at 7:28 pm #18202139
Petar Statev	While purchasing the WPML Multilingual CMS Unlimited for EUR99, I have not entered my EU VAT number and you have collected EUR19.80 as VAT. Could you please refund this amount to my credit card and issue a credit note for it? Could you please also issue a new invoice, including the VAT number BG206339600? A colleague of yours has replied to me: "Hello Peter, Thanks for your email. In this case we will have to issue you a full refund for your purchase and you can then buy again with the VAT number. Please submit a refund request on the following page and I will process it soon afterwards. https://wpml.org/purchase/refunds/ Waiting for your reply. Best regards, Mercedes Barreda WPML Support at OnTheGoSystems" This would be fine but unfortunately the platform keeps telling me that "We offer refunds up to 30 days from your order date. You have no orders from that time window." Im applying a screenshot of the link you've gave me above.
August 11, 2026 at 9:28 am #18202946
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+02:00)	Hello there, In this case, I recommend continuing the conversation directly by email with my colleague who is already handling the refund request. As I am part of the technical support team, I would need to forward this ticket to the same team/person handling the billing request. Continuing by email will therefore be the quickest and most direct way to proceed. Thank you for your understanding.