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This topic contains 2 replies, has 2 voices.

Last updated by Mihai Apetrei 2 years, 10 months ago.

Assigned support staff: Mihai Apetrei.

Author Posts
March 2, 2019 at 8:06 am #3264321

carmenD-4

I am trying to: Set up the Slider

Link to a page where the issue can be seen: hidden link

I expected to see: Slider in German / Slider in Spanish

Instead, I got: Only Slider Text in Spanisch

March 4, 2019 at 9:32 am #3267714

carmenD-4

I'm sorry if I'm getting back with this. We want to go live today with the website hidden link and the slider translation problem persits. We tried to fix it but we can't find where the issue is. Please replay as soon as possible.
Again, the front slider now only appears in spanish, for both languages (german and spanish). It was suddenly and we don't kno why. The main language is german. The string translation is correct.
Thanks for your help!

March 4, 2019 at 3:14 pm #3269502

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and welcome back.

Sorry for the late reply but I don't work on weekends and because this ticket was assigned straight to me, nobody else seen it and couldn't take it (we have colleagues that work in the weekends, too).

I will need the credentials once again as we remove the credentials from old tickets as a measure of security.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

In order to be able to help you faster, can you also please paste your WPML Debug information in the Debug information field?
http://wpml.org/faq/provide-debug-information-faster-support/

I will be waiting for your response.

Kind regards,
Mihai Apetrei

The topic ‘[Closed] Suddenly Slider Translation showing wrong language’ is closed to new replies.