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This topic contains 4 replies, has 2 voices.

Last updated by Lauren 9 months, 3 weeks ago.

Assigned support staff: Lauren.

Author Posts
August 15, 2019 at 1:50 pm #4401261


After I pushed our site via WP Staging Pro into our live environment, the swatches of the product attributes of the other languages are not displayed. I would have to manually reassign the swatches to the attributes for each additional language. Is there another automatic way to do this?

August 15, 2019 at 2:04 pm #4401371


Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Please let me know once you have had a chance to test the steps from the similar tickets that we have discussed in our chat. Thanks!

August 16, 2019 at 5:32 am #4404739


I have now tried many things that were written in the other two posts. Some things look different or don't exist at all. I think it would be good if you would switch to our system and have a look. Let me know how you need access to the site.

August 16, 2019 at 9:30 am #4405695


I have now inserted all swatches manually. But now I have the problem that translations that were previously available on our test environment are no longer there after the push. Is there anything wrong with the caching? What could I do here?

August 16, 2019 at 3:15 pm #4407235


Languages: English (English )

Timezone: America/New_York (GMT-04:00)

"Some things look different or don't exist at all. " - Can you please ellaborate on this so I know what exactly is missing?

"translations that were previously available on our test environment are no longer there" - are you referring to a page, post, product, etc? When you say it was available, you mean the page was translated and now it no longer is translated? Please send additional information so I know what to look for.

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

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I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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The topic ‘[Closed] Swatches are not displayed in the other languages’ is closed to new replies.