[Escalated to Compatibility team] Switching language on ajax product categories with redirect to shop

I´m sorry to bother you. There was an issue with the site that we set up to test this problem.

Could you please log back into the sandbox site and see if you are able to recreate the issue?
I am not able to for some reason and I have been asked to contact you to see if you can.

Here is the login:
hidden link

Thank you so much

I've requested permission to access the video on your Drive account.

Hello

Thank you for writing in to check.

Yes, I have news.

Disabling the "AJAX Shop" from the theme options seems to address the issue. We brought this to the attention of the theme author andthey responded that this is correct and if the language switcher links need to be updated every time a category is selected, then AJAX should be disabled.

If you need this feature, you will need a bit of custom coding to make AJAX work properly outside of the Shop / Products listing that is beyond the scope of the support we can offer.

It is out of our scope because the theme author is aware of the issue but is not planning to fix it.

When a compatibility problem happens, we rely on the plugin/theme author to collaborate on a fix. It is always their perogative to not fix it. In short, they do not wish to modify their code and that is the place to "fix" the compatibility issue.

For the author, this is the "solution" we are being given. Maybe you can reach out to them if this is not what you want. At the end of the day, we do not have the policy to change code not written by our own developers.

OK! I can reopen the compatibility ticket with the note that the author is willing to implement the required js code.

This is now going back to the compatibility team who will contact the author directly again.

Just for the record, the last time we talked to Woodmart about your problem, the solution they gave us was to disable the Ajax feature on the theme options. Now I understand they are willing to impelment a different approach so that the Ajax feature can remain enabled.

As for timing of when you will be able to have a solution, this will depend on the Woodmart team and how well our team can syncronise priorities and calendars.

When I have any news I will update this ticket but please feel free to enquire about the status from time to time.

Yes!
The internal ticket was updated 3 hours ago with the following message:

" ..tell client that we are working with the author and it is something they need to add to their code so please check for updates for the theme and hopefully this will be fixed."

It seems that the plugin author is working on the script/code and it will be included in an update. I think you should now be following up with the plugin support for better view on the progress.