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Last updated by Mihai Apetrei 1 month, 2 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
April 8, 2020 at 7:09 pm #5869555

hristosP

Hi,
I have installed the plugin and translated the site from Greek to English with the WPML advanced language editor. All items are marked as complete. However when I click the language button to switch to english the parameter "lang" with the value "en" doesn't appear at the request URL.
If I directly hit /?lang=en it will work (however with many problems, breaking many of the previous functionalities) but let fix one thing at a time! 🙂
Thanks

April 9, 2020 at 9:46 am #5874457

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

First of all, thank you very much for your patience and sorry to have you waiting - there is a very full ticket queue at the moment and it takes us a bit more than usual to answer tickets.

Now, regarding your request, can you please try this:

1. Create a full backup of the site
2. Disable all the non-WPML plugins and see if the issue is still happening (if it doesn't, please try to enable each plugin back and check when the issue is happening so that you can find the plugin that creates that issue)
3. If it still doesn't work, please switch from the current theme to a WordPress default theme (like twentysixteen)
4. See if the issue is still happening
5. If it's still happening, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei