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This is the technical support forum for WPML - the multilingual WordPress plugin.

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Author Posts
February 22, 2017 at 10:54 pm #1215101

tonyD-4

I am trying to:

Switch languages from English to Japanese

URL of (my) website where problem appears:
hidden link

I expected to see:
The homepage

Instead, I got:
ERR_TOO_MANY_REDIRECTS

Steps to duplicate the issue:
1: Go to hidden link and on the bottom left of the page use the language switcher to change languages to japanese.

2: Alternatively just navigate to hidden link. This page breaks as described but the rest of the site works ie: hidden link

February 23, 2017 at 9:32 am #1215361

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello Tony,

Welcome to WPML support forum.

I just visited your site and I could replicate this situation.

1. Could you go to Settings > Permalinks and resave your settings? You don't need to change anything, just resave.

2. From the debug information I cans see that you have set:
SiteURL: hidden link
HomeURL hidden link

Could you modify your SiteURL and eliminate the /ora in Settings > General ?

3. Finally, you have a really old version of WPML. Could you please follow this procedure and gradually update your WPML package?

============================
==>Backup your website and database <==
============================
-Deactivate and delete the “installer” plugin (if you have it).
-Deactivate all WPML plugins.
-Login via FTP to your wp-content/plugins/ folder.
-Delete all WPML folders.
-Go to https://wpml.org/download/wpml-multilingual-cms/?section=changelog and download WPML Multilingual CMS Plugin 3.1.9.7, then extract it.
-Upload the plugin via FTP to wp-content/plugins/ folder.
(alternatively you could upload the .zip folder using Dashboard > Plugins > new > upload)
-Activate the WPML plugin via WP Dashboard > plugins.
-Complete the setup, if needed.

- Repeat this procedure for WPML Multilingual CMS Plugin 3.2.7.
- Repeat this procedure for WPML Multilingual CMS Plugin 3.3.8.
- Repeat this procedure for WPML Multilingual CMS Plugin 3.4.1.
- Repeat this procedure for WPML Multilingual CMS Plugin 3.5.3.1.

-Deactivate all WPML plugins.
-Login via FTP to your wp-content/plugins/ folder.
-Delete all WPML folders.
-Go to http://wpml.org/my-account/downloads/ and download the latest WPML Multilingual CMS Plugin (Version 3.3.7), then extract it.
-Upload the plugin via FTP to wp-content/plugins/ folder.
(alternatively you could upload the .zip folder using Dashboard > Plugins > new > upload)
-Activate the WPML plugin via WP Dashboard > plugins.
-Complete the setup, if needed.
-Register WPML for your site (at the end of setup, click on “generate key” button).
-Navigate to Dashboard > Plugins and locate WPML Multilingual CMS.
-Click on the blue link that says “Registered”.
-Download and activate all needed WPML AddOn Plugins.

This should not generate any problems.

In case you want to register WPML for your site manually please make sure to enter the naked URL of your site in wpml.org (something like hidden link)

In the extreme case, please try to register with all non-WPML Plugins deactivated.

Please let me know if this works,

Best regards,
Andrés

February 27, 2017 at 1:53 am #1217622

tonyD-4

Hi,

I want to keep this thread alive. I'm going to setup a dev site and test these changes first.

February 27, 2017 at 7:17 am #1217690

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello there,

Sure, take your time.
Regards