This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by edens 1 month, 2 weeks ago.

Assigned support staff: Bruno Kos.

Author Posts
August 25, 2019 at 9:03 am #4453669

edens

Hello friend,
I am using your plugin WPML and also pixel your site.
I have a problem in my translated languages,
That my pixel cant track the visits to the products in translated languages.
The pixel is working correctly with my main language (English),
but the problem happens only in translated languages.

I Have added you 2 screenshots so you will better understand my problem

August 26, 2019 at 7:49 am #4456513

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I have found no examples in our database related to Pixel, however I see the message you posted but I do not understand what it means, because I'm not familiar with this API.

I checked here:
hidden link
https://wordpress.org/support/topic/error-pixel-for-addtocart/

Can you perhaps search on what "Retargeting ads can’t run for 1 out of 1 product views on this page, because the products people have viewed are missing from your catalogs" message means in fact, what is it related to?

Can you ask the plugin support perhaps, as it may give us more ideas on what to for here?

There is this option in WPML:
WPML -> languages -> Language filtering for AJAX operations -> "Store a language cookie to support language filtering for AJAX ", so perhaps you could activate this, but I'm not sure if this will help.

Regards,
Bruno Kos

August 27, 2019 at 6:28 pm #4469131

edens

d