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This topic contains 6 replies, has 2 voices.

Last updated by Carlos Rojas 4 months ago.

Assigned support staff: Carlos Rojas.

Author Posts
June 12, 2019 at 5:20 pm #4006443

moreauM

I have my attributes translated in both languages but the order on the single-product page is not synchronized

June 13, 2019 at 5:47 am #4009551

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would like to ask you to follow this steps:
- Create a full backup of the site before making any change for security reasons.
- Go to Woocommerce -> Status tab -> Fix any error that might appear.
- Go to Woocommerce -> Woocommerce Multilingual -> Settings tab -> Troubleshooting link (bottom right) -> Sync all the products.

Could you tell me the result of the steps above?

Kind regards,
Carlos

June 13, 2019 at 10:42 am #4012079

moreauM

hello

thanks for your reply, I can't find :

Go to Woocommerce -> Status tab -> Fix any error that might appear.

I synced all the products in the woocommerce multilingual section.

I still have the issue on the order of my attributes.

please get back tom me

thanks

June 13, 2019 at 12:29 pm #4012771

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your feedback.

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Regards,
Carlos

June 13, 2019 at 1:22 pm #4013269

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

The variations seems to be alphabetically ordered. That's why the order is different that the original language.

I kindly ask you to follow this steps:
- Create a full backup of the site.
- Go to Woocommerce -> Woocommerce Multilingual -> Status tab (see attached image) -> Translate the product base permalink.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Regards,
Carlos

June 13, 2019 at 2:01 pm #4013479

moreauM

I followed the steps, but still my attributes are not in correct order in english version.
I still need assistance, please get back to me
thanks

June 13, 2019 at 4:23 pm #4015615

moreauM

I still need assistance, please get back to me