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Last updated by Bobby 1 year ago.

Assigned support staff: Bobby.

Author Posts
September 25, 2018 at 8:58 am

sams-14

SUMO Reward System is installed, and this error shows up in the panel:

We have detected a problem with some tables in the database. Please contact WPML support to get this fixed.

Array
(
[language] => en
[context] => admin_texts_rs_message_for_single_product_point_rule
[gettext_context] =>
[domain_name_context_md5] => 03e943f6df9ebbf782db09698089b94b
[name] => rs_message_for_single_product_point_rule
[value] => Purchase this Product and Earn [rewardpoints] Reward Points ([equalamount])
[status] => 0
[translation_priority] => optional
[allow_empty_value] => 1
)

PS: SUMO hidden link

September 25, 2018 at 9:02 pm #2765252

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

This is most likely due to a NULL string within your wp_icl_strings Database table.

if possible i would like to take a closer look within your database to identify the string and resolve the issue

**Before we proceed I recommend to please take FULL BACKUP of your database and your website.**
I often use the Duplicator plugin for this purpose See: http://wordpress.org/plugins/duplicator/

I would like to request temporary access (wp-admin and FTP) to your site

You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you will enter is private which means only you and I can see and have access to it.

Thank you,
Bobby

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