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This topic contains 7 replies, has 2 voices.

Last updated by Shekhar Bhandari 1 year, 6 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
May 7, 2018 at 12:18 pm #2010829

sabinaA

I am trying to: Load translated pages and posts properly

Link to a page where the issue can be seen: hidden link

I expected to see: A translated post without strange characters

Instead, I got: ’tain’t added in all the spaces between words, which creates an unreadable text and wrong layout. When string translation plugin is deactivated the content is shows normally, but strings are not being translated.

May 8, 2018 at 9:17 am #2026144

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

It seems like a theme/plugin conflict or a PHP error that is blocking some functionalities and creating such issues, so could you please perform the below steps and let me know if that helps?

Minimal Setup
If you disable all non-related WPML plugins, switch to one of default themes, the problem persists or not?
NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

Debugging
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Further, For helping further on this issue it's very important to know your site related information such as themes used, plugins used, PHP versions etc. You can easily send this using Debug information settings from WPML. So could you please go to WPML > Support > Debug Information and give me the information in the next reply. You can read the detailed instruction here: http://wpml.org/faq/provide-debug-information-faster-support/

Look forward to your reply.

Thanks

May 8, 2018 at 9:30 am #2026493

sabinaA

Hi, Thank you for your reply. I have now disabled all other plugins and am now using the theme TwentySeventeen. Still the issue is the same though.

May 8, 2018 at 9:32 am #2026533

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for the details.

Could you also share the results of the following?

Debugging
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Look forward to your reply.

Thanks

May 8, 2018 at 9:37 am #2026577

sabinaA

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May 8, 2018 at 9:52 am #2027046

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

The information you have provided is debugged information, not the debug.log, could you please follow the steps as mentioned in the link and go to the wp-content folder and see if there is any debug.log file, if yes, could you please sent the error details to us.

Look forward to your reply.

Thanks

May 8, 2018 at 10:05 am #2027362

sabinaA

I have followed the steps and the error log is empty

May 9, 2018 at 12:41 pm #2052368

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To further debug this issue, I need to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link

This info is private and available to you and supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note that:

#1
Backup (both files and database) your site before giving us your credentials. You can use a plugin for this if you like. I often use the Duplicator plugin for this purpose.
See: http://wordpress.org/plugins/duplicator/

Duplicator instruction
hidden link

#2
It would be better if you give me the test site rather than the live site.

#3
If the issues need some changes in the plugins updates/disabling we will install a plugin called “duplicator” and replicate the site in our local server for testing.

Look forward to your reply.

Thanks

The topic ‘[Closed] ’tain’t added to all spaces in translation’ is closed to new replies.