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This topic contains 5 replies, has 2 voices.

Last updated by massimoS-6 2 months ago.

Assigned support staff: Radu.

Author Posts
April 5, 2021 at 3:42 pm #8467817

massimoS-6

Hello,

the name of the testimonials does not show on english pages (original language = portuguese).
You can see it in the homepages, even if the problem is present in all pages.
You can use testimonial Daniel Oda as example.
I have scanned the site for extra strings, but it looks like all the Daniel Oda strings have been translated.

Thank you!
Max

Screenshot 2021-04-05 at 17.40.17.png
Screenshot 2021-04-05 at 17.39.54.png
April 6, 2021 at 5:00 am #8470217

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey Max,

It's hard to say what's going on using the screenshots that you attached. Is there any chance that you could attach a link to the page where I can see the testimonial element, please?

Also, it would be great if you could give me access to the dashboard area too, so I can have a closer look at the title and see why is it not translating.
The next reply is set to be private so you can safely send me the credentials.

Thanks,
Radu

April 7, 2021 at 8:44 am #8479863

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey Massimo,

I just had another look at the translated testimonial and I can see that the name is showing well now:
hidden link

Can you tell me if the issue is fixed now, please?

As I can see, the WP memory limit on your website is 40M. Can you increase it to 128M (256M recommended - https://wpml.org/home/minimum-requirements/), please?
You can have a look at this article to find out how to make this change:
https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

Thanks,
Radu

April 7, 2021 at 8:51 am #8480075

massimoS-6

Hi Radu,

thank you. It is showing well on the homepage. But I thought that the fix would have worked for all testimonials on all the pages.
If you go here hidden link
it is not showing.
I will ask my client to increase the Memory limit

EDIT: maybe you meant to say that the translation worked even if you did not do anything? In that case I suppose it's all about the cache and the memory issue?

April 7, 2021 at 11:59 am #8482311

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey Massimo,

You're right about the first page. I didn't do any changes to it, the text just appeared on the page.

Regarding this new page, I can see that it's not fully translated:
hidden link

Can you finish the translation first and tell me if you still have this issue, please?

Thanks,
Radu

April 11, 2021 at 6:14 pm #8511173

massimoS-6

My issue is resolved now. Thank you!