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This topic contains 8 replies, has 2 voices.

Last updated by Shekhar Bhandari 1 month ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
September 16, 2019 at 2:09 pm #4581129

Iñigo

Hi,
We have defined a type of Gravity Forms addon Chained Select field in our form, where we will initially have the countries and in the case of which country is Spain, its provinces. If it's any other country, empty.

We are having problems with the translation of the default value that is set in the second drop-down when you do not choose Spain, since the "No options" does not translate.

We try to translate an find it in WPML, but it does not locate it.

Thanks in advance,

September 17, 2019 at 3:09 am #4585203

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Welcome to WPML support. I'd be assisting you further on this issue.

Since I haven't used the mentioned add-ons earlier, to debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

September 17, 2019 at 7:15 am #4586025

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Could you also provide me the link where I can see the issue as well as the form id that's being used?

Thanks

September 17, 2019 at 7:24 am #4586045

Iñigo

Hi Shekhar,

You can see the issue in this page in Firefox: hidden link

Got to English and select any country except Spain (hidden link).

Thanks,

September 17, 2019 at 8:09 am #4586247

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Go to WPML->String Translation and search for "No Options" and translate it to fix the issue.
https://wpml.org/documentation/getting-started-guide/string-translation/

Thanks

September 17, 2019 at 9:24 am #4587033

Iñigo

Hi Shekhar,

We have translated.

The strange thing is that in Chrome and Firefox it seems to translate but not in Safari. Why could it be?

Thanks,

September 18, 2019 at 5:47 am #4592607

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

For me it's showing perfectly in safari too, can you check this in a private browser to confirm?

Look forward to your reply.

Thanks

September 18, 2019 at 7:44 am #4593269

Iñigo

Hi,

We tru it in our production enviroment, and nothing (hidden link). Same error...

¿Maybe W3 Total Cache is caching?

Thanks

September 18, 2019 at 11:07 am #4595487

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Yes, it must be caching issue, as it's not happening on test site, please try to see if clearing the cache or trying it in private browser helps.

Thanks

The topic ‘[Closed] Text don't Translate’ is closed to new replies.