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This topic contains 7 replies, has 2 voices.

Last updated by Mihai Apetrei 3 months, 1 week ago.

Assigned support staff: Mihai Apetrei.

Author Posts
July 3, 2019 at 10:23 am #4134655

patriciad-17

I am trying to: Translate the content on a page, including accordion content

Link to a page where the issue can be seen: N/A

I expected to see: the text from the accordion available for translation from

Instead, I got: All the rest of the page but the accordion text is missing

July 3, 2019 at 12:11 pm #4136069

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

1. Can you please let me know what is that page's name with the accordion that you tried to translate?

2. Can you please let me know what plugin is delivering the accordion functionality or if it is delivered straight by the theme that you are using?

3. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

July 7, 2019 at 8:26 am #4157401

patriciad-17

Hi Mihai,

I am waiting for the webmaster to get back to me with confirmation that a backup has been made and to provide FTP access.

In the meantime, the pages for which there was a problem with the accordion are

hidden link
hidden link
hidden link

It did work properly for hidden link

While waiting for the backup confirmation and FTP access, I could create a user for you with an email to give access to the admin site. Can you give me an email address I could use for that purpose?

July 9, 2019 at 2:40 pm #4171955

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for the credentials.

I can confirm that they work.

I will spend some time on this and I will get back to you as soon as I have more feedback.

I will currently leave the ticket assigned to myself, too.

Kind regards,
Mihai

July 10, 2019 at 12:34 pm #4180289

patriciad-17

Thank you,
I know accordion work, but not those 3.

As long as I have you, could you tell me how to configure the URL of the translated pages to show the English title of the page after the /en/ instead of the current /en/?page_id= ?

July 10, 2019 at 4:41 pm #4182737

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

Regarding the links issue that you told me about, can you please take a look at the solution in the link below and let me know if that solves the issue for you?
https://wpml.org/forums/topic/short-links-ppage_id-redirect-to-their-original-language-page/#post-2738058

I will be waiting for your response.

Kind regards,
Mihai

July 11, 2019 at 10:42 am #4188773

patriciad-17

Yes, thank you.

Can you update me about how to fix the accordion issue on the three pages causing problems?

hidden link
hidden link
hidden link

Thank you

July 12, 2019 at 1:09 pm #4199149

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for your patience.

1. Can you please confirm me that the content area you are referring to is the green one in the screenshot I attached below?

2. Can you please create a full website backup and then go here (hidden link) and update everything to the latest version?

Please check and see if the issue is still happening now.

I will be waiting for your response.

Just a note that I won't be working on the weekend so I will be able to get back to you at the beginning of next week.

Kind regards,
Mihai

The topic ‘[Closed] The accordions are not showing on the translation interface’ is closed to new replies.