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This topic contains 6 replies, has 2 voices.

Last updated by John-Pierre Cornelissen 1 month ago.

Assigned support staff: Carlos Rojas.

Author Posts
September 8, 2019 at 3:04 pm #4531913

John-Pierre Cornelissen

I am trying to:

Click the button [check status and get translations] but the button is disabled.

I clicked it before and it has fetched translation. But now I am going back and forth with the translation service to fix issues, so whenever they fix and send something new, I need to click that button again to retrieve it. But I can't.

It's also strange that the lats check time is in the future.

Link to a page where the issue can be seen:
hidden link

I expected to see:
A button I can click

Instead, I got:
A button I can't click

September 9, 2019 at 8:32 am #4534635

John-Pierre Cornelissen

Hi, after a couple of hours I could click that button again to import the changes.

Now I wonder why and how long the button is disabled after you have used it.

September 9, 2019 at 12:20 pm #4537071

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

This button should be disabled for a few minutes after you used it.

Kind regards,
Carlos

September 9, 2019 at 8:08 pm #4540039

John-Pierre Cornelissen

Hi, mmm it took at least an hour before I could use it again. And the last sync time that was displayed was set to 2 hours after the actual local and webserver time.

September 10, 2019 at 10:30 am #4544215

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

We released a new version of WPML. I kindly ask you to update all WPML plugins and any other outdated plugin and themes and double check if the issue persists.

Regards,
Carlos

September 12, 2019 at 8:10 am #4559205

John-Pierre Cornelissen

Ok thank you. I'll see what happens with the new version and my next translation project.

September 12, 2019 at 8:11 am #4559207

John-Pierre Cornelissen

I'll see what happens with the new version and my next translation project.