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Last updated by Jamal 1 year, 1 month ago.

Assigned support staff: Jamal.

Author Posts
January 3, 2019 at 4:11 pm


I am trying to: it won't allow me to "review and payment" as the checkout page is grayed out even for the default language:english and ireland

Link to a page where the issue can be seen:hidden link

I expected to see: able to checkout

Instead, I got: a grayed out checkout page

January 3, 2019 at 4:50 pm #3053936


Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)


Thank you for contacting WPML Support. I will be glad to help with this.

I have tried to pass the checkout phase, but as far as i know, there is an ajax call to hidden link that does not succeed, see attached image. This call is made by the checkout javascript, and i guess it blocks the user interface until it gets a result. See attached image.

Please update your wp-config.php file to reflect the following changes.

ini_set('error_reporting', E_ALL );
define('WP_DEBUG', false);
define('WP_DEBUG_DISPLAY', false);

This would disable the PHP Notice

Notice:  date_default_timezone_set(): Timezone ID '' is invalid in /var/www/html/wp-content/plugins/wp-affiliate-platform/wp_aff_advanced_configs.php on line 17

Which may give us some hints on how to resolve this.
You may use the File Manager plugin to update the wp-config.php, or ask your hosting provider to help you with this.

If this does not help, please check if this issue appears when:
- Only WPML plugins are activated. It will tell us if there is an interaction issue with other plugin.
- Theme is set to a WordPress default like Twenty Fourteen. Its will tell us if there is an interaction issue with your theme.
- If the problem disappears, start activating one at the time to track where the incompatibility is produced.

Let me know what you get.

WPML Support