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This topic contains 5 replies, has 2 voices.

Last updated by Mihai Apetrei 10 months, 1 week ago.

Assigned support staff: Mihai Apetrei.

Author Posts
July 16, 2019 at 11:58 am #4219949


I am trying to: convert

Link to a page where the issue can be seen: hidden link

I expected to see: converted language

Instead, I got: the text in english

July 16, 2019 at 1:13 pm #4220279

Mihai Apetrei

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

Can you please let me know if you already tried the steps to translate the content from the link below:

Also, if you used a visual content builder when you created the homepage, you could use the duplication method below:

If none of the steps I recommended above fit your situation, can you please let me know what have you tried until now and what exactly did not work?

Also, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:


- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

July 17, 2019 at 5:13 am #4225927



July 17, 2019 at 6:12 am #4226063


Its not working properly.

July 17, 2019 at 7:51 am #4226739


Hello. R u there???

July 17, 2019 at 12:59 pm #4230207

Mihai Apetrei

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and sorry for the delayed answer.

I was not available on my shift when you wrote.

Can you please let me know what exactly is that you tried and it did not work?

Also, can you please add the site credentials in the private field I activated below?

I will be waiting for your message.

PS: If you would prefer to not wait for a ticket response, you can mark this current ticket as resolved and in the process of creating a new ticket, you can select the "Live chat" option.

Kind regards,

The topic ‘[Closed] The converter is not working properly’ is closed to new replies.