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This topic contains 6 replies, has 2 voices.

Last updated by Yuri 1 year, 5 months ago.

Assigned support staff: Yuri.

Author Posts
May 4, 2018 at 7:31 am #1969711

maxB-21

I am trying to: download from wpml.org but the files are corrupted

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

May 4, 2018 at 7:46 am #1970042

maxB-21

See screenshots

May 4, 2018 at 8:31 am #1971205

Yuri

Hi, I've just downloaded the current version of WPML from our site and everything seems to be working as expected. Can you test the entire process again? Take notice that you will need to delete any old versions that you currently have so you don't have a directory conflict.

Also, from your screenshot, you seem to be using a file name "WPML (1).zip". I assume this is the second download of our package but the name is not the one we use to name the main WPML plugin. Can you check that you are downloading directly from our website (your account) and that the download filename is "sitepress-multilingual-cms.3.9.4.zip"?

May 4, 2018 at 8:38 am #1971401

maxB-21

Hi Yuri, that is not working. Can you please send me a working version?

May 4, 2018 at 8:41 am #1971416

Yuri

Hi, I can't upload a file directly for you here in the forum so the only option is for you to download the file directly from your account. Can you confirm that you are not able to download the file located in wpml.org > Account > Downloads?

May 4, 2018 at 11:37 am #1974140

maxB-21

I have download it directly form the account on wpml.org > Account > Downloads. But it is not working.

May 7, 2018 at 11:18 pm #2021942

Yuri

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

I'll set your next reply to private.

The topic ‘[Closed] The download file from wpml org are corrupted’ is closed to new replies.