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This topic contains 3 replies, has 2 voices.

Last updated by Carlos Rojas 1 month ago.

Assigned support staff: Carlos Rojas.

Author Posts
December 9, 2019 at 7:42 pm #5095739

michaelH-148

I am trying to:
the dropdown working

Link to a page where the issue can be seen:
hidden link

I expected to see:
two flags, german and polish

Instead, I got: only german

December 11, 2019 at 2:01 pm #5107539

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting WPML support.

1.- I kindly ask you to follow this steps:
- Create a full backup of the site.
- Flush any cache memory that might exists.
- Edit the frontpage in the default language -> Make a small change in the content -> Save the changes -> Update the translation.

Could you tell me if the issue disappeared?

2.- Please provide the debug information of the site. In this link you will find the steps to follow: https://wpml.org/faq/provide-debug-information-faster-support/

Kind regards,
Carlos

December 14, 2019 at 11:15 am #5129195

michaelH-148

I did what you said what nothing changed. Please check the debug. I can also give you access to the wordpress if needed.

December 14, 2019 at 11:49 am #5129283

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,
Thank you very much for your message.

In this case I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Regards,
Carlos