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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 4 months, 1 week ago.

Assigned support staff: Mihai Apetrei.

Author Posts
June 6, 2019 at 9:41 am #3967881

marcoR-28

When I try to edit an event in CN. The fields for location and event are missing.

In German everything works fine.

June 6, 2019 at 2:54 pm #3970109

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

1. Can you please let me know what "CN" means?

2. Can you please let me know if the event post type is brought into play by the theme or by a specific plugin? If it's a plugin, can you please tell me what plugin?

3. Can you please let me know of an example of Event that you are trying to translate so that I can follow the same steps?

4. Also, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

In order to be able to help you faster, can you also please paste your WPML Debug information in the Debug information field?
http://wpml.org/faq/provide-debug-information-faster-support/

I will be waiting for your response.

Kind regards,
Mihai Apetrei

The topic ‘[Closed] The editor is not working on the second language. Some fields are missing’ is closed to new replies.