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This topic contains 9 replies, has 2 voices.

Last updated by Riffaz 1 month ago.

Assigned support staff: Riffaz.

Author Posts
September 9, 2019 at 8:13 pm #4540069

saraK-2

I am trying to: find the english translation of the last italian article I made directly online. I published it and now it is lost and the english page shows the italian version.

Link to a page where the issue can be seen: hidden link

I expected to see: the english version

Instead, I got: the italian version

September 10, 2019 at 5:51 am #4542011

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

Since when this happens?
Did you update anything?
Did you switch the page builders or classic builder/editor?

If you go to WPML > Support > troubleshooting and perform all the steps there, what do you see?
Does that fix your issue?

Let me know.

Regards,
Riffaz.

September 10, 2019 at 7:46 pm #4548541

saraK-2

Dear Riffaz,
please read me below

Since when this happens?
since gutenberg update

Did you update anything?
no

Did you switch the page builders or classic builder/editor?
yes from classic to block

If you go to WPML > Support > troubleshooting and perform all the steps there, what do you see?
I'm not confident about doing this on my own. I'm worried all my translated content disappears

Can you help? Can you recover my lost translation?
TU
Sara

September 10, 2019 at 7:52 pm #4548549

saraK-2

Also, why do can't I filter my blog posts by language anymore?

September 11, 2019 at 8:12 am #4551323

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Let me know your site login details to check this closely.
The next reply is private.

Regards,

September 12, 2019 at 12:58 pm #4561001

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for the details.

This is very confusing.
All your setting are correct.

Were these articles fine before you switch from classic editor to block editor?
How/where did you switch the editor?
What happens if you switch back the editor to classic?

If this continues we have to check this by duplicating your site.

Let me know.

Regards,
Riffaz.

September 15, 2019 at 12:10 pm #4574541

saraK-2

Dear Riffaz
very strange indeed, I'm attaching you a video hidden link ...stil not working.
Yes, everything has started since I switched to block editor (as soon as it came out).
Please assist.
Thank you
Sara

September 16, 2019 at 9:06 am #4577785

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for the details.

I escalated this to our second tier support.
Please be patient till we get back to you again.

Regards,

September 17, 2019 at 1:52 pm #4589011

saraK-2

Dear Riffaz
thank you
how long will it take for them to get back to me?
Sara

September 17, 2019 at 2:51 pm #4589459

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

We've been checking your site but could not find anything strange that causes this.
Could you please enable the WP debug mode and go to some page edit and translate.
Then check your debug log.
let us know what you see in the screen (any error message) or anything in your debug log file.

How to enable WP debug : https://wpml.org/documentation/support/debugging-wpml/

Regards,

The topic ‘[Closed] the english translation of my last italian article is lost.’ is closed to new replies.