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Last updated by Laura 1 year, 5 months ago.

Assigned support staff: Laura.

Author Posts
October 26, 2018 at 12:42 pm #2852994

albertoP-18

Hello,

I tried to translate some products.

I noticed that the main image of the product is not copied.

Why ? Do I have any wrong settings?

Images should be the same for both languages.

Thanks for the support

October 29, 2018 at 2:06 pm #2858287

Laura
Supporter

Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português )

Timezone: Europe/Rome (GMT+02:00)

Hi,

with the main image, you mean the featured image or something else?

Did you check the "Duplicate the featured images for translated content" option in WPML -> Settings -> Media Translation and run the process?

I would also need your WPML debug information. You can find it in:
WPML -> Support -> click on debug information link
Then you can copy/paste the text you see in the Debug box I'll enable for the next answer.
More information here: http://wpml.org/faq/provide-debug-information-faster-support/

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