This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by maikenW 3 weeks, 2 days ago.

Assigned support staff: Mihai Apetrei.

Author Posts
September 22, 2019 at 3:13 pm

maikenW

I have added the language changer to the menu. However, it does not project correctly on a mobile. Can you help?
Best regards,
Kris

September 23, 2019 at 7:49 pm #4626403

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

First of all, thank you for your patience and sorry for the delay - there's a good amount of tickets in our queue so it takes a bit longer to respond.

Now, regarding the issue that you are currently experiencing, from what I can see in the code of the site, that language switcher from the mobile menu is somehow generated either by the theme itself or by another plugin.

Can you please try to:

1. Create a full backup of the website
2. Disable all the non-WPML plugins and see if the issue is still happening?
3. If it is still happening, can you also please change the current theme to a default WordPress theme and see if the language switcher it still showing up and if it's showing in the same way?

My guess is that the language switcher will disappear when you will disable all the non-WPML plugins or when you will switch the theme.

Also, can you please take a look at the solution in the tickets below and see if anything there helps in any way?

- https://wpml.org/forums/topic/visualizing-format-of-language-switcher-with-elementor-2/
- https://wpml.org/forums/topic/language-switcher-too-large-on-mobile-menu/
- https://wpml.org/de/forums/topic/language-switcher-on-mobile-device/

Here is also some helpful documentation regarding the language switcher setup process:

- https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/
- https://wpml.org/documentation/getting-started-guide/language-setup/custom-language-switcher/
- https://wpml.org/documentation/getting-started-guide/language-setup/designing-custom-language-switchers-using-template-files/

I hope that you will be able to find this information helpful.

Please let me know how that goes and if you need any other questions or if you need more help regarding this.

Kind regards,
Mihai Apetrei

September 26, 2019 at 8:40 pm #4650267

maikenW

My issue is resolved now. Thank you!