The footer menu saves correctly with WPML off, but not when it's on on Wordpress

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to save or update a WordPress footer menu while the WPML plugin was active. Despite deactivating other plugins like Max Mega Menu and Colza Theme Addons, the issue persisted. The problem only occurred when WPML was active, and the menu worked correctly with WPML deactivated.
Solution:
After extensive troubleshooting, it was discovered that the Solutions menu was registered under the incorrect language and was not translated. We corrected the language registration and translated the menu. We also advised the client to update the menu translations in the secondary languages as described in this guide: Translating Menus.

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Tagged: Documentation request

This topic contains 11 replies, has 0 voices.

Last updated by Carlos Rojas 1 month, 1 week ago.

Assisted by: Carlos Rojas.

Author	Posts
August 4, 2026 at 3:17 am #18190892
jessicaC-19	I have been facing the problem that with WPML active on WordPress, there is problem on creating new footer menu. I ran tests with the WordPress technical team, and we both failed to do so with the WPML plugin active on WordPress. You can see the conversation between me and WordPress for reference.
August 4, 2026 at 12:25 pm #18192066
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, My name is Carlos, and I will continue working on this ticket 1.- Please share a URL where the footer menu can be seen. I'd appreciate it if you could share a screenshot where the menu appears in the backend; this will reduce the error margin. 2.- Also, I kindly ask you to share the access credentials to the site in your next message, as I have set it to private. I will reproduce the issue using the information provided in the previous point and double-check the WPML configuration. Confirm that you have created a full site backup that you can restore if necessary. Looking forward to your message. Best regards, Carlos
August 5, 2026 at 8:10 am #18193467
jessicaC-19	9500507
August 5, 2026 at 8:11 am #18193468
Carlos Rojas Supporter	Hi there, Thank you very much for sharing the requested information. However, I couldn't log into the site because there is 2FA in place. Could you deactivate the 2FA so I can log into the site?
August 5, 2026 at 8:12 am #18193469
jessicaC-19	no, i cant. I will give you the code here for login. Is that OK?
August 5, 2026 at 8:55 am #18193581
Carlos Rojas Supporter	Sure. Can you share the new code?
August 5, 2026 at 8:55 am #18193582
jessicaC-19	0082327
August 5, 2026 at 8:56 am #18193584
Carlos Rojas Supporter	Thanks! I'm in the site backend already. I will get back to you as soon as possible.
August 5, 2026 at 9:11 am #18193672
Carlos Rojas Supporter	Hello again, The cause of the issue was that the Solutions menu was registered under the incorrect language and was not translated. I have fixed it and translated it. Can you confirm that the issue is solved now?
August 5, 2026 at 9:21 am #18193689
jessicaC-19	thank you! but seems there is no changes on the front end hidden link
August 5, 2026 at 9:25 am #18193695
jessicaC-19	seems work now, thank you so much for your help!
August 5, 2026 at 9:27 am #18193699
Carlos Rojas Supporter	Great! Please don't forget to update the menu translations in the secondary languages as described in this guide: https://wpml.org/documentation/getting-started-guide/translating-menus/ Have an excellent day!