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Last updated by Andrés 11 months, 1 week ago.

Assigned support staff: Andrés.

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February 13, 2020 at 7:53 am #5483661

Anonymous

What are you trying to translate?

We have built a website using the Avada fusion builder plugin. And we need to have a translation of the pages in Arabic. We tried to translate the pages in Arabic but when we view the translated page, we saw that the header messed up and the fusion slider below the menu is gone. Please see the screenshots.

So we need your assistance on how we can keep the header from translating because we planned to translate the menus and the other texts manually to preserve the format of the header.

Your help will be greatly appreciated.

February 14, 2020 at 10:44 am #5493655

Andrés
Supporter

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Timezone: Europe/Paris (GMT+01:00)

Hello Marcelino,

Welcome to WPML support forum.

This forum is intended for how to questions. It seems that the issue that you are experiencing is beyond that and it is more a technical problem, maybe a compatibility issue.
https://wpml.org/documentation/support/accounts-for-wpml-end-users/

We committed with the site developer that this forum is only for that and we won't mess his development. So, for this kind of questions, you should ask your developer (license owner) to open a ticket in the technical forum.

Best regards,
Andrés

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