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This topic contains 3 replies, has 2 voices.

Last updated by Bruno 1 month, 1 week ago.

Assigned support staff: Bruno.

Author Posts
September 6, 2019 at 12:12 pm #4525199

familiaP

I am trying to register WPML but is not working..

The key is not valid at the actual website.

I would like to know what is happening.

Thank you!

L

September 6, 2019 at 11:07 pm #4527497

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you for contacting us. Please, what is the version of WPML and WP are you using? I would like to know more about your installation. Can you please provide your WPML Debug information in the debug field below? http://wpml.org/faq/provide-debug-information-faster-support/

Thank you.

September 9, 2019 at 10:47 am #4536027

familiaP

WPML Multilingual CMS - 4.0.8
WPML String Translation - 2.10.5.1

version of WordPress - 5.4.16.

September 9, 2019 at 11:18 pm #4540459

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Have you tried removing and re-entering the key on your keys page? If not, please follow the steps below:

- Go to the Sites page: https://wpml.org/account/sites/
- Remove the current key of this site
- Register the URL again
- Try using the key on your site again

By following these steps, are you able to register your site?

Thank you.

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