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This topic contains 11 replies, has 2 voices.

Last updated by Riffaz 1 month, 4 weeks ago.

Assigned support staff: Riffaz.

Author Posts
August 17, 2019 at 6:05 pm #4410669

magalie

i try to reinstall the last version of WPML Multilingual CMS and the beta version, but the both are made my website in fatal error.

August 18, 2019 at 4:07 am #4411435

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

There could be many reasons for this.

Could you please check these?
1. Does your hosting package fulfill the requirements? : https://wpml.org/home/minimum-requirements/
2. Did you enable the WP debug and check the error message?: https://wpml.org/documentation/support/debugging-wpml/
3. Did you try to install the WPML after deactivating all other 3rd party plugins?
4. If you try to install WPML in a default theme like twenty seveneen, are you able to install?

Also, could you please show a screenshot of the fatal error message you are seeing?

Regards,
Riffaz.

August 18, 2019 at 10:18 am #4411891

magalie

Hi,
thanks for help.
1. Ive got 128 mo so it's ok.
2. when i chnage wp config define- false by define-true it's appaer line on front office (look at screenshot)
3. I've tried to install WPML after all other party plugins but it don't work...the wpml is the only plugin who make my website in fatal error (screen shot)
4. i try whith another default theme...it don't work.

Please could you have a check to my back office please if i give you access?
best regards

August 18, 2019 at 2:24 pm #4412373

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

The issue is this: https://wpml.org/wp-content/uploads/2019/08/4411891-Capture_d_e_cran_2019_08_18_a_12.11.03.png

And, that comes from a Divi core file.
Please contact Divi support and ask about this.
They will be a able to fix this.

Let me know how it goes.

Regards,

August 18, 2019 at 4:35 pm #4412505

magalie

thanks I 'll ask Divi.

regards

August 19, 2019 at 5:44 am #4413595

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Sure, take your time.
Let us know if you need anything else regarding this after checking with Divi

Regards,

August 21, 2019 at 4:29 pm #4433957

magalie

Hi,
I investigated the website with Divi support but sorry there is the same problem: when i download and activate WPML multinlingue CMS, it broke my website...please help me because my website have to be online quickly.
thanks
best regards

August 22, 2019 at 7:20 am #4437059

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

when i download and activate WPML multinlingue CMS, it broke my website.
- are you getting the same issue?
- please show a screenshot of the issue.

Also, please provide the WPML Debug Info for better and faster support: https://wpml.org/faq/provide-debug-information-faster-support/
I am enabling the debug info field for next reply.

Regards,

August 22, 2019 at 3:14 pm #4440737

magalie

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August 22, 2019 at 3:59 pm #4440977

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Could you please let me know your site login details to check this closely?
The next reply is private.

Regards,

August 24, 2019 at 2:50 pm #4451979

magalie

Hi,

noone answer me since two days. But i really need assistance, when i want to create a new page with duplicate media, it's broken my website.
I send you all the admin access in private message.

August 25, 2019 at 1:23 pm #4454099

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Sorry, I do not work on Fridays and Saturdays.

We could not find any error messages because the issue is related to the server.
Please ask your hosting provider to check the server log.
By checking the server log, they can find the cause of this.
Then they will be able to fix it in a minute.

Please let me know how it goes.

Regards,

The topic ‘[Closed] the last version of WPML Multilingual CMS make my website on error 505.’ is closed to new replies.