Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 5 replies, has 3 voices.

Last updated by Shekhar Bhandari 1 week, 1 day ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
November 16, 2019 at 4:07 pm #4958873

juanL-20

I am trying to:

Edit the pages, but take the language wrong.

It ischanging all the pages to another language, I don't know how to fix it.

English was set as the main one, but when I edit it, it means that Spanish is the main one.

English must be the main one!

Link to a page where the issue can be seen:

hidden link

I expected to see:

English must be the main one!

Instead, I got:

November 19, 2019 at 5:47 pm #4974921

Amit
Supporter

Hi, can you please update to WPML 4.3.4 (and needed add-ons) and let us know if that issue was not fixed with that version.

November 28, 2019 at 4:02 pm #5037937

juanL-20

I can translate the widgets.
please see hidden link

November 29, 2019 at 1:30 am #5040037

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Can you please confirm if you have updated the plugins to the latest version? 4.3.4?

Also, is the page issue still there? Can you create a new page and check if the problem exists?

Look forward to your reply.

Thanks

November 29, 2019 at 1:41 am #5040043

juanL-20

hidden link

MY CONFIGURATION HAVE A PROBLEM WITH THE MAIN LANGUAGE

I CAN´T TRASLATE THE WIDGETS

THE PROBLEM PERSIST IN A NEW PAGE

November 29, 2019 at 1:49 am #5040049

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks