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This topic contains 3 replies, has 2 voices.

Last updated by Noman 2 weeks ago.

Assigned support staff: Noman.

Author Posts
September 16, 2019 at 6:54 pm

Елена Богомазова

gives an error, it does not disappear after updating
выдает ошибку, она не исчезает после обновления

September 17, 2019 at 3:53 am #4585443

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please follow below steps and let me know how it goes?

=== Please backup your database and website ===

It seems you have just installed WPML plugins and configuring WPML first time on this site and do not have any translated data yet. So you can fix this issue by removing WPML and all its data completely from database.
To do so:
1. Please go to WPML >> Support >> Troubleshooting (the link is at the bottom of the support page). >> There, click on “Reset and deactivate WPML” >> then Delete the plugin.

OR

- If you face any issue in accessing WPML >> Support >> Troubleshooting page then please go to *_options database table and delete the ‘icl_sitepress_settings’ entry. This caused WPML to start over with set up.

2. After deleting all WPML data and WPML related plugins then please install WPML plugins again and I hope now you will not face any issue.

This issue usually happens due to some corruption in the database, if you are installing WPML first time in this site and you see some database tables starting with <srtong>icl_</srtong> even after reset, please also delete those tables and try reinstalling WPML.

Here is doc for more details:
https://wpml.org/faq/how-wpml-reset-works/

3. If still issue persists, please check for a possible theme and plugin conflict. To do that you can switch back to any default theme (e.g. Twenty Seventeen theme), Disable all plugins except WPML and see if this issue goes away with default theme and only WPML activated?

Thank you

September 30, 2019 at 11:45 pm #4667757
Елена Богомазова

Как редактировать этот пункт?

October 1, 2019 at 2:06 pm #4672637

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

To handle new issue, I have created a new ticket since this is a separate issue. Here is the link to the new ticket:https://wpml.org/forums/topic/%d0%ba%d0%b0%d0%ba-%d1%80%d0%b5%d0%b4%d0%b0%d0%ba%d1%82%d0%b8%d1%80%d0%be%d0%b2%d0%b0%d1%82%d1%8c-%d1%8d%d1%82%d0%be%d1%82-%d0%bf%d1%83%d0%bd%d0%ba%d1%82/

If you current ticket issue is resolved, you may mark this ticket as resolved and we will continue to work on the new ticket.

Thank you for your cooperation and patience.