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Last updated by Marcel 2 months ago.

Assigned support staff: Marcel.

Author Posts
April 13, 2021 at 9:10 am #8523463

jayB-2

I recently installed CloudLinux + as my server OS, and it includes a feature called X-Ray. X-Ray is used to identify slow database calls, PHP scripts, etc. I ran it for 1 hour earlier today on my site nunaehf.is, which is a WordPress site currently undergoing renovation. The image I uploaded is but one of many traces performed by X-Ray this morning, and the consistent top offender in almost every case is your plugin. Before I seek assistance elsewhere, I wanted to start privately with you, the plugin author.

Screenshot_24.png
April 14, 2021 at 8:52 am #8532565

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

Thank you for contacting WPML Support.

I'm not familiar with X-Ray, but we have a guideline on how to detect which queries are problematic: https://wpml.org/faq/how-to-debug-performance-problems/#install-and-activate-the-debug-objects-plugin. Please install the Debug Objects plugin and run the tests as mentioned and provide us with your results via a Pastebin file.

Then, please provide us with a site copy via Duplicator to repeat the tests on my localhost. I recommend you test also on a minimal environment using only WPML with a default theme to detect any incompatibility issues.

But before you run these tests, please check out our minimal requirements, as your server has a very low WP_MEMORY_LIMIT configured. From 768MB PHP Limit, your WP installation is only allowed to use 40MB. You can increase the value as mentioned here: https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#does-your-wordpress-installation-afford-you-all-the-resources-needed. Y

Also, we recommend using any form of caching plugin: https://wpml.org/faq/prevent-performance-issues-with-wpml/

Please let me know once you checked this.

Best Regards
Marcel

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