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This topic contains 1 reply, has 2 voices.

Last updated by Jamal 2 months, 1 week ago.

Assigned support staff: Jamal.

Author Posts
August 4, 2019 at 12:38 am #4335081

weidongW

I have bought WPML plugin and installed on my website, my order number is: 4231029 July 17, 2019
I am trying to translate my site product tags using your WPML plugin, there exists a problem, when I put my translated data into a tag, and click save it, it is looks saved. but when I reload the page , the saved data are all lost. I was checked mark product tag on custom taxonomy translation section, but it will not work. I was try to find a solution into wpml forum but it is not solved my issue. Please have a look my issue, expecting your feedback
Thanks.Tell us what you are trying to do?

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?

August 5, 2019 at 10:58 am #4339983

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Thank you for contacting WPML Support. I will be glad to help with this.

Can you please paste your WPML Debug information in the Debug information field? This will help me understand your current setup better.
http://wpml.org/faq/provide-debug-information-faster-support/

I assume you are using WooCommerce. The product tags should be translated in WooCommerce->WooCommerce Multilingual->Tags(tab).

Here the documentation for using WooCommerce Multilingual https://wpml.org/documentation/related-projects/woocommerce-multilingual/

I hope this helps. Let me know if you still need anything.

Best regards,
Jamal
WPML Support