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Last updated by Marcos Vinicios Barreto 7 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
March 18, 2019 at 8:55 pm #3373291

jonas-ochF

I translated my Divi page, and now the translated page displays the Share and Like sections at the bottom, despite being disabled in the non-translated page.

Link to a page where the issue can be seen:
Non-translated page: hidden link
Translated page: hidden link

I expected to see: No Share / Like section at the bottom of the translated page (the boxes are unticked in the backoffice)

Instead, I got: The share and like sections are there.

March 18, 2019 at 9:06 pm #3373365

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

The topic ‘[Closed] The share and like sections show on translated pages despite being disabled’ is closed to new replies.