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This topic contains 2 replies, has 2 voices.

Last updated by luisS-26 2 months ago.

Assigned support staff: Carlos Rojas.

Author Posts
October 7, 2019 at 9:12 pm #4710835

luisS-26

I am trying to: Install, activate and set up WPML

Link to a page where the issue can be seen: the site is chereguini.com/pistachero, but the frontend looks normal, is the backend what is broken.

I expected to see: Normal WordPress backend

Instead, I got: This error message

Fatal error: Uncaught InvalidArgumentException: element_id and type do not match for element_id:68 the database contains post_fl-theme-layout while this function was called with post_nav_menu_item in /home/cheregui/public_html/pistachero/wp-content/plugins/sitepress-multilingual-cms/classes/core-abstract-classes/class-wpml-set-language.php:32 Stack trace: #0 /home/cheregui/public_html/pistachero/wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php(1489): WPML_Set_Language->set('68', 'post_nav_menu_i...', NULL, 'es', NULL, true) #1 /home/cheregui/public_html/pistachero/wp-content/plugins/sitepress-multilingual-cms/inc/wp-nav-menus/class-wpml-nav-menu.php(211): SitePress->set_element_language_details('68', 'post_nav_menu_i...', NULL, 'es') #2 /home/cheregui/public_html/pistachero/wp-content/plugins/sitepress-multilingual-cms/inc/wp-nav-menus/class-wpml-nav-menu.php(78): WPML_Nav_Menu->_set_menus_language() #3 /home/cheregui/public_html/pistachero/wp-includes/class-wp-hook.php(286): WPML_Nav_Menu->init('') #4 /h in /home/cheregui/public_html/pistachero/wp-content/plugins/sitepress-multilingual-cms/classes/core-abstract-classes/class-wpml-set-language.php on line 32
El sitio está experimentando dificultades técnicas. Por favor, revisa el buzón de correo electrónico del administrador de tu sitio para ver las instrucciones.

October 8, 2019 at 2:12 pm #4716307

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting WPML support.

1.- I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

2.- Please provide the debug information of the site. In this link you will find the steps to follow: https://wpml.org/faq/provide-debug-information-faster-support/

Kind regards,
Carlos

October 8, 2019 at 4:30 pm #4717183

luisS-26

My issue is resolved now. Thank you!