[Resolved] The site is experiencing technical difficulties.

Hello,

I would need to see the detail of the error to get a better idea of the issue you are experiencing.

You can see how to enable debug logging here:
https://wpml.org/documentation/support/debugging-wpml/

Go in your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:
define('WP_DEBUG', true);

Edit your wp-config.php file and add these lines, just before it says 'stop editing here':

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

This will create an error_log.txt file in your site's root directory. Please send me its contents.

If you wish to share your access details i have enabled the private field reply for you to do so.

Please make sure to create a full backup before doing so

Hello,

The following is the error generated.

I was not able to access the FTP but i created a duplicator package on my local install and was able to retrieve the error log.

Fatal error: Uncaught Error: Call to a member function is_enabled() on string in /Applications/MAMP/htdocs/sparx/wp-content/plugins/sitepress-multilingual-cms/classes/language-switcher/class-wpml-ls-settings.php:346
Stack trace:
#0 /Applications/MAMP/htdocs/sparx/wp-content/plugins/sitepress-multilingual-cms/classes/language-switcher/class-wpml-ls-inline-styles.php(274): WPML_LS_Settings->get_active_slots()
#1 /Applications/MAMP/htdocs/sparx/wp-content/plugins/sitepress-multilingual-cms/classes/language-switcher/class-wpml-ls-admin-ui.php(105): WPML_LS_Inline_Styles->admin_output()
#2 /Applications/MAMP/htdocs/sparx/wp-includes/class-wp-hook.php(286): WPML_LS_Admin_UI->admin_head_action('')
#3 /Applications/MAMP/htdocs/sparx/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#4 /Applications/MAMP/htdocs/sparx/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
#5 /Applications/MAMP/htdocs/sparx/wp-admin/admin-header.php(149): do_action('admin_head')
#6 /Applications/MAMP/htdocs/sparx/wp-admin/plugi in /Applications/MAMP/htdocs/sparx/wp-content/plugins/sitepress-multilingual-cms/classes/language-switcher/class-wpml-ls-settings.php on line 346

There was a corrupted entry within your *_options table in the database and i ran the following SQL script to select the 'wpml_language_switcher' field which was causing this behavior

SELECT * FROM primam_options WHERE option_name = "wpml_language_switcher";

WPML should be enabled now as expected

I will need to see the error that populated , was this the same error as the original one . ?

The message from WordPress does not give us the actual error as it could another fatal error being triggered.

if possible please review your FTP details as it would make it easier for me to get the error log directly from the site

at the moment the FTP takes me to an empty directory

Hi there, Bobby is off for a few days so I'm stepping in to help out. I hope that is okay. As Bobby mentioned, the FTP credentials are taking me to a blank folder, so I have no way of accessing the debug log. Can you please double check the login details and update as needed? I have marked the next reply as private.

Thanks so much for sending access. I was able to log in and activate WPML without any error. Can you tell me exactly what you were working on when the error returned, so that I can try to reproduce? Please also leave the debug log enabled so I can see if any errors are thrown.

It could be a conflict with another plugin or theme. I suggest first updating all of your outdated plugins. If you still experience the issue, we can try temporarily disabling all non WPML plugins and switching to a default them to see if you can work on the site this way. if this is not something you can test on the live site, I'll be happy to set up a staging site for you.

Please let me know if the error returns, and the steps you took on the site leading up to it.